Terms of Service — Trackless

Please read these Terms of Service ("Terms") carefully before using the Trackless mobile application ("App") operated by Trackless ("we," "us," or "our"). By creating an account or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.

1. Eligibility

You must be at least 16 years old to create an account and use the App. By using the App, you represent and warrant that you are at least 16 years of age. If you are between 16 and 18 years old (or the age of majority in your jurisdiction), you represent that your parent or legal guardian has reviewed and agreed to these Terms.

2. Account Registration

You must provide accurate, current, and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities that occur under your account.
You must notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts that violate these Terms.

3. Description of Service

Trackless is a nutrition and calorie tracking application that allows you to:

Log food intake manually, via barcode scanning, or via AI-powered voice commands
Track daily calories and macronutrient consumption
Set and manage personalized nutrition goals
Track body weight over time
Interact with an AI advisor that can log, edit, and manage food entries on your behalf based on your voice or text instructions
View tracking data through an iOS home screen widget
Submit food items to a community food database

4. AI Advisor Feature

4.1 Nature of AI Responses

The AI advisor feature uses artificial intelligence (large language models) to process your requests and generate responses. You acknowledge and agree that:

AI-generated responses may contain errors, inaccuracies, or incomplete information.
The AI advisor is not a nutritionist, dietitian, medical professional, or substitute for professional advice.
Nutritional data provided by the AI (including calorie counts, macronutrient breakdowns, and food identification) are estimates and may not be accurate.
You are solely responsible for reviewing and verifying any information or actions provided by the AI advisor.

4.2 AI-Executed Actions

When you submit a request to the AI advisor (via voice or text), the AI may take actions on your behalf, including but not limited to logging meals, editing food entries, and deleting food entries. By using the AI advisor, you:

Consent to the AI executing such actions based on your instructions.
Acknowledge that actions are executed automatically upon submission of your request.
Accept responsibility for reviewing the results of AI-executed actions.
Understand that you can manually edit or delete any entries created by the AI at any time.

4.3 AI Data Processing

Your prompts, conversation history, and relevant nutritional context are processed by third-party AI service providers (currently OpenRouter / Google Gemini) to generate responses. See our Privacy Policy for full details on data handling.

5. User-Submitted Content

5.1 Food Submissions

You may submit food items and nutritional data to the App's community food database. By submitting content, you:

Represent that the information is accurate to the best of your knowledge.
Grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, display, and distribute the submitted food data within the App and its services.
Acknowledge that submissions may be reviewed, modified, or rejected at our sole discretion.
Understand that approved submissions become available to all App users.

5.2 Prohibited Content

You agree not to submit content that is false, misleading, defamatory, obscene, illegal, or that infringes on the rights of any third party.

6. Acceptable Use

You agree not to:

Use the App for any unlawful purpose or in violation of any applicable law or regulation.
Attempt to gain unauthorized access to the App, other user accounts, or our systems.
Reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code of the App.
Use automated systems, bots, or scripts to access or interact with the App.
Interfere with or disrupt the App's infrastructure or other users' use of the App.
Circumvent any rate limits, security measures, or access controls.
Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
Use the App to collect or harvest personal information of other users.
Resell, redistribute, or commercially exploit the App or its content without our written permission.

7. Intellectual Property

The App, including its design, code, features, content, trademarks, and logos, is owned by us and protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes in accordance with these Terms.
You retain ownership of the personal data and content you input into the App (food logs, weight entries, feedback). However, by using the App, you grant us the right to process this data as described in our Privacy Policy.

8. Third-Party Services and Data

8.1 Food Database Sources

The App retrieves nutritional information from third-party food databases, including but not limited to USDA FoodData Central, Open Food Facts, and other sources. We do not guarantee the accuracy, completeness, or reliability of nutritional data from these sources. Nutritional values are estimates and may vary from actual values.

8.2 Third-Party Service Providers

The App relies on third-party service providers for hosting, AI processing, and other operational functions. We are not responsible for the availability, performance, or policies of these third-party services.

9. Health and Medical Disclaimer

THE APP IS NOT A MEDICAL DEVICE AND DOES NOT PROVIDE MEDICAL ADVICE.

Trackless is a nutrition tracking and logging tool. It is not intended to diagnose, treat, cure, or prevent any disease or health condition.
Calorie and macronutrient calculations are estimates only. They should not be relied upon as precise measurements.
The AI advisor's suggestions and responses are generated by artificial intelligence and are not reviewed by medical professionals. They do not constitute medical, nutritional, or dietary advice.
You should always consult a qualified healthcare professional, registered dietitian, or physician before starting any diet, exercise program, or making significant changes to your eating habits, particularly if you have any pre-existing medical conditions, eating disorders, or health concerns.
If you are experiencing a medical emergency, contact your local emergency services immediately. Do not rely on the App for medical assistance.
We expressly disclaim any liability arising from your reliance on information provided by the App or the AI advisor.

10. Disclaimer of Warranties

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by applicable law, we disclaim all warranties, including but not limited to:

Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Warranties that the App will be uninterrupted, error-free, secure, or free of viruses or harmful components.
Warranties regarding the accuracy, reliability, or completeness of any nutritional data, food database information, AI-generated content, or calorie/macronutrient calculations.
Warranties regarding the availability or performance of third-party services upon which the App depends.

You acknowledge that you use the App at your own risk.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR:

Any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses.
Any damages arising from your use of or inability to use the App.
Any damages arising from any content, nutritional data, or AI-generated information obtained through the App.
Any damages arising from unauthorized access to or alteration of your data.
Any damages arising from actions taken by the AI advisor on your behalf.
Any damages arising from errors in nutritional data from third-party food databases.
Any health-related consequences resulting from dietary decisions made based on information provided by the App.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE APP SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR TEN US DOLLARS ($10.00), WHICHEVER IS GREATER.

These limitations apply regardless of the legal theory upon which the claim is based, whether we have been advised of the possibility of such damages, and even if a limited remedy fails of its essential purpose.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Trackless, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

Your use of the App.
Your violation of these Terms.
Your violation of any applicable law or regulation.
Any content you submit through the App.
Any dietary or health decisions you make based on information from the App.

13. Account Termination

13.1 By You

You may delete your account at any time through the Profile screen in the App. Account deletion is permanent and will result in the irreversible removal of all your data from our servers, as described in our Privacy Policy.

13.2 By Us

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to:

Violation of these Terms.
Fraudulent, abusive, or illegal activity.
Extended periods of inactivity.
Requests by law enforcement or government agencies.

Upon termination, your right to use the App will immediately cease, and we may delete your data.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through the App. Your continued use of the App after changes are posted constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the App and delete your account.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Trackless operates, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms or the App shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration association in the governing jurisdiction, except where prohibited by law. You agree to waive any right to a jury trial or to participate in a class action.

Nothing in this section shall prevent either party from seeking injunctive or equitable relief in a court of competent jurisdiction for matters relating to intellectual property rights or unauthorized access.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Trackless regarding your use of the App and supersede all prior agreements, representations, and understandings.

18. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us to be effective.

19. Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

20. Contact

If you have any questions about these Terms, please contact us at:

Email: support@trackless.ai

21. Apple-Specific Terms

If you access the App through the Apple App Store, the following additional terms apply:

These Terms are between you and Trackless, not Apple Inc. ("Apple"). Apple is not responsible for the App or its content.
Apple has no obligation to provide maintenance or support services for the App.
In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App.
Apple is not responsible for addressing any claims by you or any third party relating to the App, including but not limited to product liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
In the event of any third-party claim that the App or your use of the App infringes a third party's intellectual property rights, Trackless, not Apple, shall be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.